Refund policy

Refund Policy

At vinglobelservice.com, we strive to provide accurate and reliable vehicle history reports. Because reports are generated instantly from third-party data sources and delivered digitally, all sales are considered final. However, we do allow refunds in limited situations as described below.

1. Non-Refundable Situations

Refunds will not be issued if:

• You entered the wrong VIN.
• You purchased a report by mistake.
• The report did not include information you expected but was not advertised as included.
• You no longer need the report after purchase.

2. Eligible Refund Situations

We may provide a refund if:

• The report cannot be generated due to a technical error on our end.
• The VIN you entered is valid, but our system failed to deliver any report.
• You were charged multiple times for the same report due to a billing error.

3. How to Request a Refund

To request a refund, please contact us within 14 days of purchase by email at order@vinglobelservice.com 

Include:

• Your full name
• The VIN you searched
• Proof of payment (transaction ID or receipt)
• A brief explanation of the issue

We will review your request and respond within 5–7 business days.

4. Refund Method

Approved refunds will be returned to your original payment method. Processing times may vary depending on your bank or payment provider.

5. Contact

For any refund-related questions, contact us at:
Email: order@vinglobelservice.com